Counseling. Coaching. Consultation.

We assist Employers with the human side of the business. Learn more.

Counseling. Coaching. Consultation.

Personal help, expert advice, and practical action plans for Employees. Learn More.

Welcome to Preferred EAP

Your Partner Through the COVID-19 Crisis

Preferred EAP is your resource and support through these challenging times. Social distancing does not have to mean social isolation.  Preferred EAP is here and able to provide you with immediate assistance.


Currently, we are offering sessions in 15 minute increments. We know that you may simply need a quick check in and we can accommodate that. If you need longer, we will be happy to work within your time constraints. In order to get you in touch with one of our counselors immediately, please complete the form below.


When you hit submit the form will go to an email that our team receives. We will reach out to you at the phone number you provide and follow up with an email.  **PLEASE NOTE: the call you are receiving will be from a blocked number. Please check the settings on your phone to ensure you can accept blocked calls. 



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Comments & Inquiries

Contact Info




1728 West Jonathan Street
Allentown, PA 18104



CLICK HERE for an important COVID-19 message from Preferred EAP. 



We’re complying with national health recommendations concerning coronavirus and COVID-19


As of, March 13, 2020, Preferred EAP will be conducting telephone counseling sessions only. All face-to-face counseling, coaching, and consultation sessions will be discontinued temporarily. On-site training and development sessions will also be rescheduled. After a two-week period, we will re-evaluate our protocol, based on the recommendations of the CDC, LVHN, and local/national health authorities.


We want to assure you that Preferred EAP professionals will continue to be available to address all concerns related to the coronavirus and COVID-19. We understand the impact the virus may have on employee well-being whether under quarantine or not. Our counselors are standing by to consult with employees via phone about all their worries and concerns. We are also available to employers who are managing the day-to-day effects on business operation.


As this situation continues to evolve, we will keep you informed about our operating procedures. Please do not hesitate to contact us with questions or concerns. As always, telephone counseling appointments can be scheduled by calling our Allentown office at 1-610-433-8550 or 1-800-327-8878 or via our Contact Us Form above.


Thank you for your patience and understanding as we tackle these challenges together. 


What We Do

In short, we help restore workplace well-being.

We counsel individuals, couples and groups overwhelmed by life's challenges and demands.

We coach managers worried by unusual employee behavior or struggling with personal goal achievement.

We consult with organizations to prepare for, respond to, and recover from critical events.

And we deliver results.

Learn More

For Employers

Improved employee productivity, engagement, and safety depends on employee well-being.

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For Employees

The odds of moving through life without encountering stressful situations are zero.

Learn More

Latest News

March 13, 2020

Important Health Emergency Announcement

We’re complying with national health recommendations concerning coronavirus and COVID-19. As of, March 13, 2020, Preferred EAP will be conducting telephone counseling sessions only

Read More

Upcoming Workshops

June 11, 2020

Work-Life Balance

It feels like there’s never enough time. Most of it is consumed by our work life and the responsibilities of our personal lives. Developing a sense of balance is crucial to our well-being and to those around us. This workshop encourages you to take a closer look at where and how you spend your time and energy. It explores the choices we make, the values that impact them and various strategies that can be helpful in developing a better sense of balance.

View Complete Workshop Schedule