Our Personal and Professional Development Workshops are open to all individuals who are eligible for Preferred EAP services.

We ask that you pre-register by emailing Carol Young at Please include your name, employer, workshop title and date and your phone number in your email.

Workshops often have a waiting list so please let us know if you're unable to attend so we can offer your seat to someone else.  Thank you.

Effective Communication & Effective Listening

Communication is an essential element for building effective teams in the workplace.  However, communication can be difficult because it involves both a sender and receiver of information who have different life experiences, and approaches in communication. Both parties must be invested and open for effective communication to take place.

This training will help you gain strategies for sending and receiving information, learn the skill of ‘Reflective Listening’, and understand responses and assumptions that inhibit good communication.  The more you understand about these vital elements related to communication, the more confident and effective you’ll be with your communication exchanges.

Date: Tuesday, March 20, 2018

Time: 6:30 PM - 8:00 PM

Location: Lehigh Valley Hospital - Cedar Crest & I78

Room: Kasych Pavilion, Room 10