Express Consult

When you need to talk, there’s someone to listen!

We all have bad days and rough times when we could use some support or practical guidance or just need to hear a reassuring voice.

Now reaching a counselor is easier than ever. As part of our on-going efforts to improve access and convenience, Preferred EAP offers Express Consult, a dedicated support helpline.

If you need some coaching about a stressful situation, a pressing life challenge or simply have questions about our service, just call 610-433-8550.

Counselors are available workdays between 12 and 1 PM to take non-crisis calls. No appointment is necessary.

All calls are confidential and can be anonymous if you desire.

You can also send an email to to request a phone call be made to you at a specific time between 9 AM and 4 PM, Monday through Friday. Every effort will be made to accommodate your request.

Please note that Express Consult is not meant to take the place of emergency services. If you are in immediate danger, please call 911 or go to the nearest hospital emergency room.

Have a conversation regarding:

  • For those days when you just need to hear a re-assuring, non-judgemental voice
  • Test before committing
  • Questions about eligibility or confidentiality
  • Get information about, or ask questions about services
  • Is counseling something you should be considering
  • Get support 
  • Provide information about available community resources  
  • Questions about staff qualifications

All calls are confidential and can be anonymous if you so desire

If you are not sure whether professional assistance is necessary or appropriate for the difficulties you are experiencing, you can call and speak with a staff member of Preferred EAP before you make an appointment. Remember that it is important to seek assistance early in the development of a problem. The sooner the problem is addressed, the greater the likelihood for a positive outcome.

Community Resources and Referrals

Preferred EAP maintains databases and directories on a variety of community resources including

  • Behavioral health providers and treatment facilities
  • Support groups
  • Wellness programs
  • Childcare resources
  • Health screening
  • Senior services and healthy aging
  • Pre-screened links to online resources

Use Express Consult to learn more or click contact us.

Web-Based Wellness and Self Assessment Resources

Self assessment and screening tools are used to learn more about yourself – your likes and dislikes, your strengths and limitations, your level of well-being or distress.

This section contains links to credible websites with questionnaires and other resources. We have provided these links as a way to help you reflect on your current concerns and challenges so as to decide whether additional assistance is indicated.

These links have been provided for informational only and are not intended to be a substitute for professional assistance. You should not use these links to diagnose or treat a health problem without consulting with a qualified health care provider. Please consult your health care provider or Preferred EAP with any questions or concerns you may have regarding your condition.

When you click on a link you will enter a third party website not maintained or controlled in any way by Preferred EAP.

Well-being checklist

Sometimes when we are struggling, it's hard to step back and get a clear look at how we are doing. Here are questions you can ask yourself to help you get a picture of what's going on with you. If you find that you are agreeing with some or many of these statements, you may want to visit your doctor to help you figure out what's going on.

Mental Health Meter

Assessing our mental health is not as simple to do as measuring our physical health. There are no scales or endurance tests that rate mental fitness. But with the help of the Canadian Mental Health Association’s Mental Health Meter, you can reflect on your unique strengths and identify areas where your level of mental fitness could be improved to help you cope with all of life’s up and downs.

Work-Life Balance Quiz

Do you find it difficult to balance the different roles in your life? Take this quiz to see if you’re in balance.

Just the “Blues” or Are You Depressed? (CESD-R Depression Scale)

The Center for Epidemiologic Studies Depression (CESD) Scale questionnaire was developed in the 1970’s to detect clinical depression. It asks you to report the frequency with which each of twenty events was experienced during the previous week.

How are you coping with stress?

Use this coping strategies evaluation form from the WebMD Stress Management Health Center to review how you cope with stress.

Anxiety & Depression Screening Tools

The Anxiety and Depression Association of America offers a number of screening tools to be taken online then printed and discussed with your health care provider. Wide ranging public education webinars are also available.

Screening tools include:


The free membership to MyFitnessPal provides tools for weight control, apps of exercise and activity monitoring and fitness blogs galore.

Survivors of Suicide Support Group


After losing a loved one to suicide, you may find yourself asking one question over and over again: “Why?”

It’s normal for such a question to arise as you cope with suicide loss. Now you have the opportunity to share your feelings about your loss. Lehigh Valley Health Network (LVHN) will present a Survivors of Suicide Support Group on the first Tuesday of every month beginning May 2015.





When you need to talk, there’s someone to listen!

Do you have a question, or would you like to request an appointment?

Contact Us